Refund and Returns Policy
Our Commitment:
We stand firm in our commitment to customer satisfaction and assure you that our products will meet and exceed your expectations. Nonetheless, should you find yourself unsatisfied in any way, our robust return and refund policy is designed to address various scenarios.
1. Incorrect, Damaged, or Defective Products:
In instances where you receive an item that is either incorrect, damaged during transit, or defective in another way, we offer:
– Free Return Shipping: Secure a download/print return label at no cost from our platform.
– Full Refund: Upon receipt and inspection of the returned item.
Please ensure to notify us and initiate the return process within 30 days of receiving the item.
2. Customer Remorse:
For situations where you’ve purchased the wrong item or simply changed your mind:
– Customer-Driven Return: It’s your responsibility to return the item, ensuring it’s tracked and insured during transit.
– Restocking Fee: A 10% restocking fee will be applied to compensate for handling and restocking processes.
– Refund Mode: You’ll be refunded the purchase price minus the restocking fee once the item is received and inspected.
Returns under customer remorse must comply with our New/Used product conditions and should also be initiated within 30 days of item receipt.
Product Conditions for Return:
– New: Products that are unopened and in their original packaging.
– Used: Products that are lightly used or opened.
Process for Initiating a Return:
– Reach out to us via email detailing your order number, issue, and include relevant photos if applicable.
– Await a response from our team, which will typically be within 12-24 hours.
– Follow the specified guidance based on your particular scenario.
Important Notes:
– All returns must be initiated within 30 days of receiving the item. No exceptions will be made to this rule.
– For a refund or return to be processed, products must be returned in their described condition (New/Used) and include any accompanying accessories and documentation.
– Ensure to retain a copy of the tracking number and insurance for your returned parcel as proof of dispatch.
– International returns may be subject to additional terms and conditions, which will be communicated on a case-by-case basis.
Contact Us:
Should you have any questions or need assistance at any point during the return process, please do not hesitate to reach out to our dedicated customer service team via email at info@allthedecor.com
