Tel: 1 (800) 646-9726 | info@allthedecor.Com

Returns

We stand behind every item we sell with a 100% satisfaction guarantee. We are confident that your purchase will exceed your expectations. However, if you are not entirely satisfied with your purchase, we offer returns accordingly.

We will gladly accept returns if the item you received is not the correct item or your parcel is damaged in transit; we may require additional information such as an image of the damaged parcel or a photo of the item you received so that we may better assist you the return process better. If an item is damaged in transit, it is important to notify us within 24 hours after receipt of the item. After that time, we may not process a return on the basis that an item was received damaged.

If a return is requested due to buyers’ remorse, we may ask for additional information regarding the request and, at that time, decide to determine if the request is valid. If it is determined that the request is invalid, we may issue a refund in the form of store credit, which may also be determined on a case by case basis.

Lost Parcels

Every item shipped from our warehouse centers will include a valid tracking number from FedEx, UPS, or USPS. In some instances, a signature will also be required during package acceptance.

If a customer has not received their package, we first encourage our customers to check their provided tracking number with a valid FedEx, UPS, or USPS tracking system. We are always on hand to help, and should a customer have any trouble checking their tracking number; customer service is on hand to assist you.

If a package has been lost and is confirmed lost by the designated postal carrier, we will gladly refund our customer once that lost carrier claim has been filed and closed.

Damaged Parcels

If a customer has received an item that has been damaged in transit, please contact us within 24 hours. Customers may be asked to provide images of the damaged parcel, the box that the item was shipped in, and they may be asked to send the item back in its damaged condition to one of our warehouse facilities.

Once completed, customers will be refunded in full, including the cost of transport and delivery, should such charge occur. Customers that delay notification of damage after 48 hours of parcel receipt shall not be able to file a claim or request a damage claim.

Items Not As Described

If you are dissatisfied with a purchase and would like to return it, based on the item not being to your liking, we ask that you email us with your concern and provide details regarding your request; we will promptly respond to you within 12-24 hours.

In such instances, buyers may be required to ship the item back at their expense, a restocking fee of 20% may be applied to the return, or store credit may be issued instead of a cash return on a case by case basis.

Any returned items must be returned in their exact condition, with no modification, damage, or other change. If any damage or modification is detected, we may not issue a refund.

Damaged Parcels

If you have received an item in error, please contact us, and include with an image of the item you have received. We will promptly ensure that this issue is resolved and will issue you a free shipping label to return the item, and will expedite the correct shipment of the item you have purchased. Our email address is info@allthedecor.com

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